- Ensuring that the front desk staff is trained on the company’s policies and procedures
- Handling the company’s finances, including reconciling accounts and processing payroll
- Performing clerical tasks such as answering phones, greeting guests, and scheduling appointments
- Answering questions about hotel policies, room availability, and other customer service issues
- Providing customer service to guests by answering questions about hotel amenities and services, making reservations for guests, and helping with problems such as overbooked rooms or lost keys
- Coordinating special events at the hotel such as weddings or conferences, often in conjunction with the hotel’s event manager
- Assisting the manager with other administrative tasks such as payroll processing, accounting, and bookkeeping
- Training new employees on policies and procedures related to the position they are hired to fill
- Maintaining records of customer information such as contact information, preferences, and previous interactions with the company
Job Type: Full-time
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
